Our client- a multinational Company currenty is looking for potential candidate to fill the position as listed below

Responsible for planning, directing and managing the Turf & Irrigation service team in providing quality repairs and meeting the service activities required in achieving customers satisfaction. Works directly with the After Sales Manager and Country Manager to plan and execute service strategies to ensure competiveness, efficiency and profitable growth in the service segment. Responsible for meeting the overall service targets and P/L of the service department.


Major responsibilities :


1. Targets, profitability and reporting: • Manage the service team to achieve the business targets whilst ensuring that all service activities and business processes are performed in accordance with the policies and procedure of T&I and the Group. • Work directly with After Sales Manager to plan and execute service plan in line with the regional and local strategy to ensure high productivity and efficiency. • Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information to ensure competiveness in the market segment. • Responsible to meet high efficiency and productivity level for all technicians and high customer satisfaction index based on completed service jobs. • Establish, maintain and monitor manpower utilization with a proper work schedule according to service activities/ maintenance contract. • Establish and maintain a monthly performance reporting to management and staff for visibility and drive for performance • Ensuring that the workshop equipment, special tools and service vehicles are sufficient and well maintained and in accordance to the safety code. • Responsible timely submission of warranty claims complete with supporting documents required in ensuring successful submission to the Principal.

2. Quality, service standards and customer handling: • Work in co-operation with After Sales Manager and Country Manager to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service and meeting internal and external customer expectations. • Implement and maintain quality management systems in line with Group’s policies to ensure compliance with statutory and industrial requirements. • Maintain, establish and build good relationship with customers and ensure that customers’ demands are met and fulfilled.

3. Staff performance, training and development: • Plan, direct and motivate employees to achieve and sustain desired level of performance to contribute to the attainment of division and organizational goals. • Select, train and develop employees to achieve the desired level of competence and contribute to the long-term growth of the business.

4. EHS and Housekeeping: • To maintain proper housekeeping and discipline both within the office floor and workshop as well as the client's work site so as to improve operational efficiency, whilst maintaining the good image of the Company. • To observe safety precautions and to execute correct engineering practices at all times so as to minimise risk to self and others as well as damage to equipment and workplace. • Act responsibly at all times to comply with the Group’s and Company’s Environment, Health and Safety (EHS) policies, procedures and work instructions.

Education - Field of Study :
Engineering - Automotive, Engineering – Mechanicals

Years of experience :
3 to 5 years

Experience remarks :
Experience in management of turf or heavy equipment or vehicle maintenance will be an added advantage.

Specialized skills :
Engineering – Mechanicals

Other skills :
• Proficiency in MS Office applications and good IT knowledge • Proficiency in English, and any other Asian language is an added advantage
Soft skills :
Analysing, Persuading and Influencing, Planning and Organising, Presenting and Communicating Information
Personal traits :
• Strong communication and interpersonal skills • Strong capabilities in people and workshop management • Must be proactive, self-motivated and able to work independently

Manufacturing
DKI Jakarta
Maintenance/ Repair
25.07.2014
1 Vacant position
Negotiable

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